Quality Valve, Inc. Doing Business the Right Way, the Old Fashioned Way
Quality Valve, Inc. may be located in Mobile, but its clients span the globe. From South America to China to West Mobile, QVI is an international sales company and worldwide master distributor of OEM valve parts throughout the world. Company President Raymond McCaffrey started the company in 1994 and brings with him more than 30 years of experience. His staff of nine affords QVI with more than 120 years of combined experience, allowing them to overcome any valve problem a customer might have. “Our greatest asset is our staff,” said McCaffrey. “I am lucky enough that they let me steer the ship.”
When working with QVI, customers can expect a response to an inquiry, regardless of the price of the part. A11 parts are shipped out by QVI overnight, at no extra cost to the client. Customer loyalty underlies all of QVI’s actions, from handling special requests to providing a hand-signed thank you note for each order. “The biggest compliment we can receive is to get an order from a customer,” said McCaffrey.
Doing business the QVI way means work is done with a “can do” spirit every day, night or even weekend. “QVI is price competitive, but it isn’t about the price; it’s about the way we can and do help people,” said McCaffrey. QVI carries millions of dollars of inventory from all major valve manufacturers, even those that are no longer being manufactured. By federal law, a manufacturer must sell valve parts for 10 years after they are discontinued. Many manufacturers sell these discontinued parts to QVI, buying them back on an as-needed basis. In 2006, QVI doubled the size of its warehouse to allow for additional parts storage.
QVI has been recognized for its commitment to service. In 2004, the company became the first associate member of the Valve Repair Council for its contribution to the valve repair industry. The VRC is a division of the Valve Manufacturers Association. In 1996, QVI became the smallest company at that time to achieve the prestigious ISO-9002 company award. The standard for excellence at QVI starts at the top. In 1998 and 1999, McCaffrey was included in the top 100 Who’s Who of Upcoming Business Executives in the U.S. Most recently, he accompanied Governor Bob Riley on a business trip to China to meet with representatives there on potential business opportunities.